Connecting organisations.
Helping people in crisis.
CrisisConnect is a shared, secure platform for East Riding community services — combining day-to-day operational tools for centres with regional insight reporting for councils.
A modular platform built for community support
Centres can manage members, record shop visits and interactions, and communicate with people in a GDPR-aligned way. At the same time, the pilot creates a regional dataset that enables consistent reporting and insight across East Riding.
For centres
Run services with less admin: membership, visits, referrals, messaging, and volunteer tracking — all in one place.
For councils & funders
Better oversight: regional trends, capacity vs demand, consistent KPIs, and lighter-touch reporting for charities.
One app. Switch on what you need.
Start small for the pilot. Add modules as services evolve. Pricing can be aligned to funding and local need.
Members & visits
Simple membership and shop/visit recording with KPIs (frequency, spend, engagement) and audit trail.
Messaging
Consent capture, card-ready notifications, surveys to daily visitors, and targeted broadcasts for updates and offers.
Volunteers & DBS
Track DBS/certifications, expiry dates, and basic volunteer roles — designed for small teams.
Community interactions
Record non-shop support (advice, projects, digital inclusion, referrals) to evidence wider community impact.
POS / till modernisation
Touch-friendly checkout, optional dual screens, and future pathways for card payments and in-store feedback.
Regional reporting
Power BI-ready views for centre dashboards and council-level aggregated insight (pilot scope).
Build once. Roll out across the region.
What the pilot delivers
- A working system at a pilot centre (NPLCC), refined through real operations.
- A modular app design suitable for multiple centres with different needs.
- A shared regional dataset to reduce reporting burden and improve insight.
How it scales
- Centres only see their own information (organisation partitioning + access controls).
- Regional reporting is aggregated/permissioned for council oversight.
- Commercial roll-out supports sustainability, with profit-share options for pilot partners.
“We’ve used CrisisConnect-style workflows to get essentials to vulnerable families quickly — while keeping a clear audit trail.”
Designed with data protection in mind
The pilot includes consent-led messaging, role-based access, audit logging, and clear data-sharing boundaries between centres and regional reporting.
Access control
Permissions by role and organisation, with separation by default.
Audit trail
Key actions logged to support accountability and safeguarding.
GDPR alignment
Consent capture, opt-out pathways, and a DPIA approach for the pilot.
Interested in the East Riding pilot?
We’re inviting centres, partners, and funders to register interest. We can also provide a short pilot overview pack on request.