Regional insight without increasing admin burden
CrisisConnect is designed to support operational delivery at centres while creating a consistent regional dataset. This enables council-level dashboards, trend analysis, and outcomes reporting across East Riding — without forcing every centre into bespoke spreadsheets.
The current challenge
- Fragmented systems and inconsistent definitions
- Manual reporting with time-consuming validation
- Limited visibility of demand patterns and service capacity
- Difficult to measure the impact of funding interventions
The pilot approach
- One shared data model used by all participating centres
- Organisation partitioning so each centre only sees its own records
- Aggregated and permissioned reporting layer for regional dashboards
- Power BI-ready reporting views to support a council reporting portal
A consistent reporting baseline across East Riding
Examples of insight the pilot can support (subject to data availability and agreed governance):
Demand trends
Visits, repeat usage, and seasonal changes by area and service type.
Geographic heatmaps
Service demand across wards/areas to support targeted interventions.
Capacity vs demand
Early warning indicators where demand rises faster than local capacity.
Outcomes
Consistent measures to evidence impact of funded initiatives (where captured).
Engagement
Participation across services: shop + wider community projects and support.
Compliance view
High-level volunteer compliance status by centre (not personal detail).
Governance and data protection
The pilot assumes clear separation between operational data access (centres) and aggregated insight (council). We take a DPIA-led approach and define controller/processor roles and data sharing arrangements as part of mobilisation.
Funding fit
This is positioned as a practical digital infrastructure pilot: improving frontline delivery, reducing admin burden, and enabling evidence-based decision making. It is designed to scale beyond the pilot once value is proven.