East Riding pilot

Prove value locally, then scale

The pilot is positioned as an East Riding programme: implement at a pilot centre (NPLCC), refine in live operations, and extend to additional centres with a consistent regional reporting layer.

Pilot objectives

Improve frontline service delivery and reduce admin burden
Enable consent-led messaging and feedback loops
Create consistent KPIs for centre and regional reporting
Demonstrate scalability to additional East Riding centres

Who is involved

Pilot centre: NPLCC (operational testing and refinement)
Delivery partner: CrisisConnect (platform build and rollout)
Potential partners: additional centres, council, funders

Phasing

Suggested delivery phases

Phase 1

Core operations + consent capture + messaging foundations.

Focus: quick wins and usability

Phase 2

Interactions (wider support) + volunteer/DBS tracking + POS enhancements.

Focus: evidence and compliance

Phase 3

Regional reporting suite (Power BI) + onboarding playbook for more centres.

Focus: scale and insight

Measures of success

Reduced time spent on manual reporting
Improved contactability (accurate phone numbers and consent)
Survey response rates and satisfaction indicators
Consistency of KPIs across participating centres

Sustainability

The pilot supports a sustainable roll-out model (licensing per centre, optional council reporting licence, and SMS usage at cost). Profit-share arrangements can be agreed with pilot partners to reinvest in services.