Single app, modular design
CrisisConnect is designed as one application with a consistent data model. Centres can enable the modules they need, while the region benefits from consistent reporting definitions.
Core capabilities
Members
Member record, contact info, consent flags, and audit trail.
Referrals
Raise needs and referrals, track actions, and support outcomes reporting.
Secure access
Role-based access with organisation partitioning for safe multi-centre roll-out.
Modules in the current roadmap
Pilot scope can be phased: deliver high-value modules first, then extend based on evidence and funding.
Pantry / shop
Visit capture, weekly limits, spend/items, and member KPIs.
Messaging
SMS integration, templates, automated triggers, and message logs.
Surveys
Post-visit survey messages and response tracking (link-based approach).
Interactions
Record non-shop support to evidence broader community impact.
Volunteers & DBS
Expiry tracking for DBS and certifications, and a simple compliance view.
Power BI reporting
Centre dashboards plus aggregated regional insight for councils (governed access).
Technical approach (high level)
- Shared SQL data model with OrganisationID partitioning
- Row-level security / permissions approach
- Reporting views designed for Power BI
- Audit logging to support safeguarding and accountability
Delivery approach
We recommend a phased pilot delivery to prove value quickly, then expand.
- Phase 1: consent + messaging + core operational screens
- Phase 2: interactions + volunteer tracking
- Phase 3: regional reporting suite and wider roll-out