Privacy information
This page covers the CrisisConnect.uk website. Detailed privacy terms for the CrisisConnect platform (as used by centres) are agreed as part of onboarding and governance documentation.
Website data
We aim to keep the website lightweight. If analytics are enabled, they will be used to understand basic usage (e.g. page visits) to improve the site. We do not sell personal information.
Contacting us
If you contact us, we’ll use the details you provide to respond to your enquiry and to keep a record of the conversation. If you later become a pilot partner or customer, more detailed data protection terms will apply.
Platform privacy (pilot)
CrisisConnect is designed for multi-organisation use. Each centre typically remains the data controller of its own service-user data. CrisisConnect typically acts as a data processor for platform operation. Council-level reporting is designed as an aggregated/permissioned layer.
Note: final roles and lawful bases are confirmed during mobilisation and documented via DPIA/DPA/DSA.
Your rights
Under UK GDPR, individuals have rights including access, rectification and erasure in certain circumstances. Requests relating to service-user records should normally be directed to the relevant centre that provided the service.
Updates
This notice may be updated as the pilot evolves. Last updated: 27 February 2026.