Simple, honest pricing.

During registration you choose one Bronze or Silver module to include free with your base plan. Gold modules (warehouseConnect) are not eligible. networkConnect is always included free for all organisations. For most organisations the free choice will be digiConnect, memberConnect or safetyConnect.

Yes — upgrade your plan or add modules at any time from your subscription page. Downgrades take effect at the end of your current billing period. You can manage your subscription directly in the platform.

Staff accounts are for coordinators, managers and senior volunteer staff who need full admin access — recording data, managing members, generating reports. Volunteer accounts are unlimited on all plans; volunteers use a separate portal to confirm attendance and view schedules.

Yes — organisations that join the CrisisConnect Network may be eligible for grant-subsidised access. Platinum customers receive all current and future modules at a fixed monthly price. Contact us or visit crisisconnectnetwork.org to find out whether you qualify.

networkConnect is always included free with every plan. It connects your organisation to the network — enabling referrals, shared person records and contribution to regional intelligence. Network membership is granted on application; contact us to discuss joining.

Billing is handled securely by our payment provider. Pay monthly or annually (annual saves roughly two months’ cost). All major credit and debit cards are accepted, and invoices are available from your account.

Yes — cancel at any time and your access continues to the end of your current billing period. We don’t offer pro-rata refunds for partial months or years, but you’ll never be charged again after cancellation.