Insights · Evidence
Why connected local support matters.
Independent evidence helps frame the problem our customers work within. It is not a product assessment.
The wider picture
Trussell’s Living Costs in Context series identifies barriers to accessible crisis support and the value of trusted local services and wider advice. Its work with Policy in Practice recommends cash-first crisis support linked to advice. These sources also point to underlying income and housing pressures that software cannot resolve.
Living Costs in Context (Trussell, 25 June 2026) · Resetting local crisis support in England (Trussell and Policy in Practice, 2 December 2025)
Policy context in England
DWP’s Crisis and Resilience Fund guidance (1 April 2026; checked 27 September 2026) discusses no-wrong-door routes, informed warm referrals, understanding local provision and Community Coordination. It sets expectations for authorities and delivery partners. These priorities help explain the demand for connected ways of working; they are not an endorsement of CrisisConnect or a specification that the platform has been assessed against.
CrisisConnect records operational activity and supports participating organisations’ workflows. We do not claim that it provides the data required for CRF reporting or meets the Fund’s reporting requirements.